Riverbed, the leader in AIOps for observability, announced today the promotion of Nick Kempt to lead Customer Success and Professional Services for the APJ region, reinforcing its commitment to delivering exceptional customer value and deepening strategic relationships across the customer lifecycle.
As the new Director, Kempt will lead an integrated team of professional services, architects and experts across the portfolio of next-generation AIOps and observability solutions and engage with customers at every stage of their journey — from onboarding and adoption to automation and expansion — ensuring they realise maximum business value from the Riverbed Platform. This pivotal role will align technical expertise with business outcomes, and ensure the team focuses on enhancing digital experiences, improving operational efficiency, and delivering measurable ROI for customers.
With experience in large public sector enterprise organisations, Kempt has a customer-first approach that demonstrates his deep understanding of how IT teams interconnect to deliver value technically and commercially with a clear market perspective. He maintains long-standing relationships and is regarded by customers as a trusted business partner, helping them navigate their digital transformation journeys with confidence.
His responsibilities will span customer engagement strategy, team leadership, professional services delivery, solution optimisation, and fostering strong cross-functional collaboration with sales, product, and marketing teams across the region and globally.
“Nick brings a unique blend of customer-centric vision, leadership excellence, and deep domain knowledge to this role,” said Paul Crighton, Vice President Sales, APJ region. “His ability to cultivate meaningful, long-term customer relationships while delivering tangible business outcomes positions him well to lead the team and elevate our customer success and services strategy in the region.”
With over five years at Riverbed in specialist and leadership roles across the APJ region, Kempt has consistently demonstrated a deep understanding of customer needs, regional market dynamics, and the strategic importance of aligning services with value. His leadership will be instrumental in strengthening Riverbed’s position as a vital partner to enterprise customers in Australia and across the region.
“I’m thrilled to take on this new role in the APJ region. As we continue to help customers consolidate their IT environments and implement AI at scale, Riverbed’s latest AI capabilities make it easier for organisations to manage AIOps and transition from reactive to predictive IT operations,” said Nick Kempt, Director of Customer Success and Professional Services, APJ, at Riverbed. “Our customers are well-positioned to lead in their industries through the adoption of our technologies and services, and I’m excited to lead and collaborate with the team to support them in driving this success.”
